Now Hiring - Call Center Customer Care Representative in Moorpark, CA

*** Pay rate based off of specific experience and level of education ***

Applications will only be considered upon completion of posted Indeed skills tests and Indeed interview questions.

HIRING TEAM AND APPLICATION QUESTIONS ONLY AVAILABLE DIRECTLY THROUGH INDEED MESSENGER.

Call Center/Customer Care Representative

We are one of the largest online websites specializing in high end luxury watches. Our company is seeking Customer Service-Focused Call Center Associates (with previous customer service experience, minimum 3 years) to quickly train into a customer care role. We are searching for someone with great interpersonal skills, and an intuitive, dynamic personality to become a part of our team and help grow our company.

Responsibilities:

• Handle customer inquiries
• Build and form new partnerships with potential clients
• Provide information about products and services
• Document and update customer records based on interactions
• Develop and maintain knowledge base of products and services
• Data entry
• Occasional overtime as needed
• Extended holiday season hours
• Regular hours: M-F 9-6 in office and 1 Saturday per month (approx. 4-5 hours computer work) from home
• No cold calling
• On site only, no remote work option
• Expected to quickly and efficiently learn job functions/call center operations

Qualifications:

• Previous experience in customer service, minimum 3 years
• Previous experience in sales, customer service, or related field.
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must be able to type a minimum of 40 wpm

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Moorpark, CA 93021: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location